Burbank Dental Lab Employment Opportunities

TECHNOLOGY CAD/CAM

OFFICE, SALES, CUSTOMER SERVICE

DENTAL TECHNICIAN POSITIONS

MANAGEMENT POSITIONS

Technology Positions CAD/CAM

Technical Advisor

Dental Technology Engineer

MCZIR Mill Technician

Implant Restoration CAD Designer

C & B CAD Designer

Technical Advisor

Job Title: Technical Advisor

Essential Duties

Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information, and inputting call notes in GCM.
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
Complies with customer service policies and procedures, meeting call center operational standards.
Assists customers in problem-solving, planning, development, and execution of stated goals and objectives
Ensures customer retention and satisfaction.
Evaluates each case thoroughly and advises doctors on which product is the best for the particular case.
Makes outbound calls on cases that need assistance.
Maintains a day-to-day professional relationship with dental technicians and managers.
Follows-up on specific requests made by the doctors on the particular cases.
Seeks advice and input from the manager when needed.
Generates and maintains reports as needed
Trains other staff as needed.

The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different [ositions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Objectives or Goals to Measure Performance

Timeliness in completing assignments
Accurate work product
Adherence to Company and Division policies and procedures
Customer/Client satisfaction
Positive team attitude
Taking initiative in unassigned tasks
Excellent attendance and punctuality
Compliance with dress code policy
Professionalism
Maintains the confidentiality of data
Compliance with general Burbank Dental Lab policies and procedures
Maintains positive working relationship with other team members

Minimum Skills or Experience Requirements

High school diploma or GED
May require a bachelor's degree in area of specialty
Minimum 2 years of ACD experience and/or 5 years of CSR experience or more than 3 years in a dental background (RDA, DA, CDT)
Ability to keyboard 45-55 wpm accurately
Proficient knowledge of general office procedures
Proficient in English verbal communication skills, including professional telephone manner
Ability to make administrative/procedural decisions and judgments
Ability to create and compose written materials with proper English grammar and punctuation
Reliability, dependability, and flexibility
Multi-task oriented
Problem-solving abilities
Time management skills
Computer literate
Ability to operate basic office equipment such as fax machines, copiers, phones, computers, printers, scanners, etc.

Dental Technology Engineer

Job Title: Dental Technology Engineer

Experience Required: 3 Years
Job Start Date: February 26, 2018
NOTE: Position is only available for the Downtown Los Angeles location
(1031 W. 34th Street, Suite LL107, Los Angeles, CA 90089)

Duties

Work with dental-restoration technology and systems, using the latest technology and processes at Burbank Dental Laboratory's state-of-the-art dental laboratory. Contribute to the ongoing research, development, and programming of laboratory-wide dental technology systems, including software application platforms and complex machine tools for mass manufacture of custom dental components. Utilize experimental and prototype designs, including specially-developed dental implants. Recommend designs and methodologies that are in compliance with federal regulations and standards and are capable of technical implementation and manufacture. Work with computer-aided design (CAD/CAM) and programming techniques to produce optimal dental components (e.g., custom crowns, inlays, veneers, bridges, and dental implants) for mass manufacture. Use integrated milling tools and technology, including CNC milling tools, dental software and design technology, and dental-specific CAD/CAM systems to manufacture custom components. Keep abreast of the latest technology and processes, ongoing research, development of dental technology.

Requirements

Three (3) years of dental technology, dental machinist, or related experience, manufacturing ceramic dental restorations, including crowns, veneers, and frames; developing and maintaining mechanical dental equipment and systems; working with programmable controls, machine tools, and machining technology, using CAD/CAM and related design software; developing and testing specialized machine tool systems; and providing dental technology training to dentists and dental technicians.

Please upload your resume via the form below, or mail or fax your resume to:

Yana Sedler
Burbank Dental Laboratory, Inc.
2101 Floyd Street
Burbank, CA 91504

Fax: 818-841-1863

MCZIR Mill Technician

Job Title: MCZIR Mill Technician

Department: ATC
Reports To: Supervisor, Production
Status: Non-exempt
Prepared By: Human Resources

Summary

The MCZIR Mill Technician I will be familiar with wet and dry milling. This person will make sure the product is milled properly by reading the prescription from the client and asking pertinent questions to perfect the product.

Essential Duties

Scan and design restorations
Operate the mills and use CAD/CAM software
Read prescriptions and make the product is up to client standards
Keep mills clean and maintained
Recommend changes to client
Work with staff in all departments
Other duties as assigned

Job Requirements

Minimum of 1 year of experience in a dental lab
High school diploma or GED equivalent required
CDT certification or dental certification preferred
Able to read, write and communicate in English
Provide excellent customer service
Experience with zirconia, wax, PMMA (a methacrylate resin for temporaries)
Experience with wet and dry milling required
Knowledge of OSHA and safety requirements
Familiar with 3Shape, Inlab and Cerec scanners preferred
Familiar with implant systems and digital programs preferred
Experience with milling glass-ceramics, such as lithium disilicate, and also with milling feldspathic porcelains and composite resins
Experience using titanium, and cobalt chromium
Multi-task
Team-player

Implant Restoration CAD Designer

Job Title: Implant Restoration CAD Designer

Department: MCZIR
Reports To: Implant Rest. Dept. Manager
Status: Full Time

Summary

Implant restoration CAD Designer is responsible for: Scanning of client models and intaking of digital files into exocad, 3-Shape, or Zirkonzahn design softwares, Evaluation of case parameters for compatibility with clinician’s prescription, and Design of implant restorations in accordance with prescription. Designs range from single abutments to full arch designs, including but not limited to implant bars, hybrid frameworks and monolithic prosthesis (materials including but not limited to: zirconia, pmma, composite, and metal). Also responsible for redesign, if needed, for those orders that require remake.

Essential Duties

Create implant restoration designs based on client prescriptions, using 3-Shape, exocad, or Zirkonzahn CAD design softwares
Ability to work from digital model files to design dental restorations in a timely manner that meet the prescription parameters and comply with material tolerances
Scanning models into design software
Good verbal and written communication with team members
Meet daily design quotas as defined in job description
Follow procedures and complete documentation as needed
Other duties as assigned

Job Requirements

Minimum of 1-5 years of experience in a dental laboratory (Required)
Minimum 1-5 year experience in dental implant CAD design (Required)
Knowledge of 3-Shape, exocad, and Zirkonzahn CAD/CAM design software required
Experienced Implant Waxing & Finishing desirable
High school diploma or GED preferred
Demonstrate ability to complete assigned quotas in allotted time
CDT certification preferred
Good reading, writing and communication skills
Work well with others and the ability to adapt and learn on the job

C & B CAD Designer

Job Title: C & B CAD Designer

Department: MCZIR
Reports To: MCZIR Dept. Manager
Status: Full Time

Summary

C & B CAD Designer is responsible for: the intake of digital files into 3-Shape design software, Evaluation of case parameters for compatibility with clinician’s prescription, and design of crown and bridge restorations in accordance with prescription. Also, responsible for redesign, if needed, for those orders that require remake.

Essential Duties

Create 3-Shape Crown & Bridge designs based on client prescriptions
Ability to work from digital model files to design dental restorations in a timely manner that meet the prescription parameters and comply with material tolerances
Good verbal and written communication with team members
Meet daily design quotas as defined in job description
Follow procedures and complete documentation as needed
Other duties as assigned

Job Requirements

Minimum of 1-2 years of experience in a dental laboratory
Minimum 1-2 year experience in dental Crown & Bridge CAD design (3-Shape)
Experience C & B Waxing & Finishing desirable
High school diploma or GED preferred
Demonstrate ability to complete assigned quotas in allotted time
CDT certification preferred
Good reading, writing and communication skills
Knowledge of 3-Shape CAD/CAM design software
Work well with others and the ability to adapt and learn on the job

SUBMIT RESUME

Office, Sales, Customer Service Positions

Receptionist

Data Entry Clerk - #1

Data Entry Clerk - #2

Custodian Worker

Technical Advisor

Receptionist

Job Title: Receptionist

Department: Sales & Marketing
Reports To: Vice President, Sales & Marketing
Status: Non-exempt
Prepared By: Human Resources

Summary

As a receptionist you will be the first point of contact for the company and you will provide limited clerical support. Your primary responsibilities will be the proper screening & direction of inbound phone calls. Secondarily, the receptionist responsibilities are greeting and logging walk-in guests at the front reception, and light clerical duties.

Essential Duties

Include but are not limited to:

Answering the switchboard, screening and directing incoming phone calls to proper department.
Serving visitors at the front desk by greeting, welcoming, screening, and announcing them appropriately.
Assembly of literature packs.
Scanning Daily Work Orders into CPM ( management system).
Entering Local Pick-Ups into CPM and notifying delivery dispatcher.
Filing Daily Paperwork into proper storage location.
Maintain security by following procedures and controlling access via the
reception desk (monitor logbook, issue visitor badges)
Monitor patient appointment calendar for the day.
Perform other clerical receptionist duties such as filing, assembly of literature, scanning documents, etc.
Maintains safe and clean reception area by complying with procedures, rules, and regulations’
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
Contributes to team effort by accomplishing related results as needed

Job Requirements

Minimum of 5 years of Operator / Receptionist experience
High school diploma or GED required
Able to read, write and speak professionally
Excellent customer service skills
Proven working experience in a front office handling receptionist responsibilities.
Proficient with Microsoft Office Suite (Word)
Professional appearance.
Solid communication skills both written and verbal
Ability to be resourceful and positive in dealing with situations such as a disgruntled customer.
Ability to organize, multitask, prioritize, work under pressure, and able to defuse unhappy customer situations in a positive manner.
Exceptional outgoing and friendly personality
Team-player
Multi-tasked

Data Entry Clerk - #1

Job Title: Data Entry Clerk #1

Department: Removables Department
Reports To: Removables Manager
Status: Non-exempt

Summary

The Data Entry Clerk will be inserting information into our database. The ideal candidate will be computer savvy with keen eye for detail, and understanding of data confidentiality principles. You will be responsible for accurate data entry, file maintenance, and record keeping. The company will rely on you for having accurate and updated data that are easily accessible through a digital database.

Essential Duties

Enter a variety of data using current technology
Prepare and sort documents for data entry
Create and maintain logs for tracking purposes
Type in data provided directly from customers
Perform regular backups to ensure data preservation
Review and enter data updates in the systems
Review discrepancies in data received
Advise supervisor of issues related to data
Contributes to team effort by accomplishing related results as needed
Other duties as assigned

Job Requirements

Minimum of 1 year of receptionist experience
High school diploma or GED required
Able to read, write and speak professionally
Excellent customer service skills
Microsoft Office (Word, Excel) helpful
Exceptional outgoing and friendly personality
Team-player
Multi-tasked

Data Entry Clerk - #2

Job Title: Data Entry Clerk #2

Department: Data Entry
Reports To: Department Manager
Status: Non-exempt

Summary

The Data Entry Clerk will be inserting information into our database. The ideal candidate will be computer savvy with a keen eye for detail, and understanding of data confidentiality principles. You will be responsible for accurate data entry, file maintenance, and record keeping. The company will rely on you for having accurate and updated data that is easily accessible through a digital database.

Essential Duties

Enter a variety of data using current technology
Prepare and sort documents for data entry
Create and maintain logs for tracking purposes
Type in data provided directly from customers
Review and enter data updates in the systems
Review discrepancies in data received
Advise supervisor of issues related to data
Contributes to team effort by accomplishing related results as needed
Other duties as assigned

Job Requirements

Minimum of 1 year of receptionist experience
High school diploma or GED required
Able to read, write and speak professionally
Excellent customer service skills
Microsoft Office (Word, Excel) helpful
Exceptional outgoing and friendly personality
Team-player
Multi-tasked

Custodian Worker

Job Title: Custodian Worker

Department: Maintenance & Purchasing
Reports To: Supervisor, Maintenance & Purchasing
Status: Non-exempt

Summary

The custodian worker will keep the buildings in a clean and orderly condition. This person will perform heavy cleaning duties, such as cleaning the floors, washing walls and glass, workstations and removing rubbish. Duties will also include notifying management of need of repairs, and the necessary cleaning products and chemicals needed to do the job.

Essential Duties

Clean building floors by sweeping, mopping, scrubbing, or vacuuming
Gather and empty trash
Service, clean, and supply restrooms
Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees
Dust furniture, walls, machines, and equipment
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
Strip, seal, finish, and polish floors
Clean laboratory equipment, such as glassware and metal instruments, using solvens, brushes, rags, and power cleaning equipment
Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures
Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
Move heavy furniture, equipment, and supplies, either manually or by using hand trucks
Notify managers concerning the need for major repairs or additions to building operating systems
Maintain supplies and equipment needed for cleaning and maintenance duties
Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as parties and meetings
Spray insecticides and fumigants to prevent insect and rodent infestation if needed
Other duties as assigned

Job Requirements

Minimum of 1 year of custodial work experience
Basic knowledge of cleaning materials, chemicals, and equipment
Basic reading, writing and speaking English
Team player
Able to multi-task
Able to learn and take direction

Technical Advisor

Job Title: Technical Advisor

Essential Duties

Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information, and inputting call notes in GCM.
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
Complies with customer service policies and procedures, meeting call center operational standards.
Assists customers in problem-solving, planning, development, and execution of stated goals and objectives
Ensures customer retention and satisfaction.
Evaluates each case thoroughly and advises doctors on which product is the best for the particular case.
Makes outbound calls on cases that need assistance.
Maintains a day-to-day professional relationship with dental technicians and managers.
Follows-up on specific requests made by the doctors on the particular cases.
Seeks advice and input from the manager when needed.
Generates and maintains reports as needed
Trains other staff as needed.

Objectives or Goals to Measure Performance

Timeliness in completing assignments
Accurate work product
Adherence to Company and Division policies and procedures
Customer/Client satisfaction
Positive team attitude
Taking initiative in unassigned tasks
Excellent attendance and punctuality
Compliance with dress code policy
Professionalism
Maintains the confidentiality of data
Compliance with general Burbank Dental Lab policies and procedures
Maintains positive working relationship with other team members

Minimum Skills or Experience Requirements

High school diploma or GED
May require a bachelor's degree in area of specialty
Minimum 2 years of ACD experience and/or 5 years of CSR experience or more than 3 years in a dental background (RDA, DA, CDT)
Ability to keyboard 45-55 wpm accurately
Proficient knowledge of general office procedures
Proficient in English verbal communication skills, including professional telephone manner
Ability to make administrative/procedural decisions and judgments
Ability to create and compose written materials with proper English grammar and punctuation
Reliability, dependability, and flexibility
Multi-task oriented
Problem-solving abilities
Time management skills
Computer literate
Ability to operate basic office equipment such as fax machines, copiers, phones, computers, printers, scanners, etc.