Burbank Dental Lab Employment Opportunities

Job Title: Data Entry Clerk #1

Department: Removables Department
Reports To: Removables Manager
Status: Non-exempt

Summary

The Data Entry Clerk will be inserting information into our database. The ideal candidate will be computer savvy with keen eye for detail, and understanding of data confidentiality principles. You will be responsible for accurate data entry, file maintenance, and record keeping. The company will rely on you for having accurate and updated data that are easily accessible through a digital database.

Essential Duties

• Enter a variety of data using current technology
• Prepare and sort documents for data entry
• Create and maintain logs for tracking purposes
• Type in data provided directly from customers
• Perform regular backups to ensure data preservation
• Review and enter data updates in the systems
• Review discrepancies in data received
• Advise supervisor of issues related to data
• Contributes to team effort by accomplishing related results as needed
• Other duties as assigned

Job Requirements

• Minimum of 1 year of receptionist experience
• High school diploma or GED required
• Able to read, write and speak professionally
• Excellent customer service skills
• Microsoft Office (Word, Excel) helpful
• Exceptional outgoing and friendly personality
• Team-player
• Multi-tasked

Equal Opportunity Employer Veterans/Disabled

Job Title: Data Entry Clerk #2

Department: Data Entry
Reports To: Department Manager
Status: Non-exempt

Summary

The Data Entry Clerk will be inserting information into our database. The ideal candidate will be computer savvy with a keen eye for detail, and understanding of data confidentiality principles. You will be responsible for accurate data entry, file maintenance, and record keeping. The company will rely on you for having accurate and updated data that is easily accessible through a digital database.

Essential Duties

• Enter a variety of data using current technology
• Prepare and sort documents for data entry
• Create and maintain logs for tracking purposes
• Type in data provided directly from customers
• Review and enter data updates in the systems
• Review discrepancies in data received
• Advise supervisor of issues related to data
• Contributes to team effort by accomplishing related results as needed
• Other duties as assigned

Job Requirements

• Minimum of 1 year of receptionist experience
• High school diploma or GED required
• Able to read, write and speak professionally
• Excellent customer service skills
• Microsoft Office (Word, Excel) helpful
• Exceptional outgoing and friendly personality
• Team-player
• Multi-tasked

Equal Opportunity Employer Veterans/Disabled

Job Title: Custodian Worker

Department: Maintenance & Purchasing
Reports To: Supervisor, Maintenance & Purchasing
Status: Non-exempt

Summary

The custodian worker will keep the buildings in a clean and orderly condition. This person will perform heavy cleaning duties, such as cleaning the floors, washing walls and glass, workstations and removing rubbish. Duties will also include notifying management of need of repairs, and the necessary cleaning products and chemicals needed to do the job.

Essential Duties

• Clean building floors by sweeping, mopping, scrubbing, or vacuuming
• Gather and empty trash
• Service, clean, and supply restrooms
• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees
• Dust furniture, walls, machines, and equipment
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Clean laboratory equipment, such as glassware and metal instruments, using solvens, brushes, rags, and power cleaning equipment
• Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures
• Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
• Move heavy furniture, equipment, and supplies, either manually or by using hand trucks
• Notify managers concerning the need for major repairs or additions to building operating systems
• Maintain supplies and equipment needed for cleaning and maintenance duties
• Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as parties and meetings
• Spray insecticides and fumigants to prevent insect and rodent infestation if needed
• Other duties as assigned

Job Requirements

• Minimum of 1 year of custodial work experience
• Basic knowledge of cleaning materials, chemicals, and equipment
• Basic reading, writing and speaking English
• Team player
• Able to multi-task
• Able to learn and take direction

Equal Opportunity Employer Veterans/Disabled

Job Title: Technical Advisor

Essential Duties

The objective of a Burbank Dental Lab Technical Advisor is to bridge and enhance the communication between the lab and the dentist through the following objectives and strategies.

• Provide technical support and case planning to clients.
• Ensure the doctor's preferences are being met.
•  Inform, discuss and ensure the doctor's preferences are documented in BDLs customer management system.
• Become knowledgeable on alternative products and services.
• Maintain readiness to answer the “Technical Support Phone Queue.”
• Assist customers with design, fit and function as well as make material & restorative recommendations.
• Follow up and make outbound calls on the request of the Managers, Account Managers and or Customer Service on any outstanding issues requiring technical questions or problems.
• Provide detailed pre and post QC on complicated cases ensuring the technical accuracy, as well as the doctor's preferences, are met before shipping.
• Provide detailed lab instructions for cases (as required) to meet the doctors and patients expectations.
• Follows-up on specific requests made by the doctors on the particular case.
• Evaluates each case thoroughly and advises doctors on which product is the best for the particular case.
• The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Minimum Skills or Experience Requirements

• High school diploma or GED
• Minimum 5 years of dental lab experience and/or 5 years of experience as a dental lab technical advisor.
• Proficient in English verbal communication skills, including professional telephone manner
• Must be reliable, dependable, and flexible
• Problem-solving abilities
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Trains other staff as needed.

Equal Opportunity Employer Veterans/Disabled